Using Key Performance Indicators to Get Results

If you want to get results, you have to focus. Selecting Key Performance Indicators (KPIs) is the first step in getting focused on what’s important in your business. Once you have them established you can measure performance and take action to drive improvements. There’s a saying in management circles – ‘what gets measured gets done’. [...]

Getting it right with new employees

Employing a new member of staff can be a little daunting, particularly for small businesses, writes Barry Rees of EBS Management Resources (The Sanderum Centre, Thame). But follow these four steps and you’ll dramatically improve the process. Step 1: Define the need Be sure you identify a role for the new person. First, look carefully [...]